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Delivery Information

FREE DELIVERY ON ALL ORDERS OVER £30

FOR ORDERS UNDER £30 THE DELIVERY CHARGE IS £3.95

PREMIUM DELIVERY AVAILABLE FROM £5.95

DELIVERIES MAY REQUIRE A SIGNATURE

Our deliveries are sent via Royal Mail, Hermes & DPD courier service.

Our delivery estimate is available on the checkout page. Some deliveries are quicker and some slower, this timing is meant as a guide only.

What do I do if my parcel has not arrived after 5 days?

If your parcel hasn’t arrived within a week, we recommend checking at your local sorting office, as they will hold larger items for 2 weeks if they have called at your address and been unable to deliver.

If your item(s) has not arrived within 15 days, please contact us by telephone 0330 808 1681 (Monday – Friday 9am to 5pm) or email queries@lovearoma.co.uk. After this length of time it will be classed as missing and can be reported to Royal Mail security who will then investigate.