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Delivery Information

FREE DELIVERY ON ALL ORDERS OVER £50

FOR ORDERS UNDER £50 THE DELIVERY CHARGE IS £3.99

DELIVERIES MAY REQUIRE A SIGNATURE

Our deliveries are sent via Royal Mail, Hermes & DPD courier service.

Our delivery estimate is available on the checkout page. Some deliveries are quicker and some slower, this timing is meant as a guide only.

What do I do if my parcel has not arrived after 5 days?

If your parcel hasn’t arrived within a week, we recommend checking at your local sorting office, as they will hold larger items for 2 weeks if they have called at your address and been unable to deliver.

If your item(s) has not arrived within 15 days, please contact us by telephone 01283 845170 (Monday – Friday 9am to 5pm) or email burton@lovearoma.co.uk. After this length of time it will be classed as missing and can be reported to Royal Mail security who will then investigate.