Privacy Policy

How will you protect my data online?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

Do you use cookies?

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

How do you protect the information you hold about me on your internal systems?

We protect your privacy in several ways:

•    Access to customer account information is limited to those who need access for the performance of their job.

•    We use full login and password controls on our system.

•    All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.

•    Calls may be recorded and monitored for training and security purposes.

•    Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01332 553383 (Monday - Friday 9am to 5pm) or email us on phil.brayshaw@lovearoma.co.uk

Our Mailing List

Can I be removed from your mailing list?

Love Aroma will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can unsubscribe here. Please remember it can take up to 10 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at phil.brayshaw@lovearoma.co.uk or by calling us on 01332 553383 (Monday - Friday 9am to 5pm)

Will you pass my data on to third parties?

Love Aroma will never pass on your email address to a third party for marketing purposes. From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know at phil.brayshaw@lovearoma.co.uk or by calling us on 01332 553383. We respect your privacy and are committed to protect it.